Order and Shipping Info
To Place An Order Call Us At 1-800-359-6614
Or Fax Your Order by downloading this Form (requires Adobe Reader).
We Accept: Diner's Club, Discover Card, Master Card, and Visa

For International Order Inquires please contact us through this Form.


Literature & Samples
We have wet samples of most of the finishes we carry. Due to postal rate increases and other costs involved, our policy regarding wet samples is as follows:

1-5 samples equal a $6.00 charge for shipping and handling.
6-9 samples equal a $8.00 charge for shipping and handling.
10-15 samples equal a $10.00 charge for shipping and handling.
Samples of Sansin custom order colors can take up to 3 weeks for delivery. Shipping and handling for samples sent to Alaska, Hawaii, and to International destinations will vary based on location.

We prefer that you use a credit card to pay for the charges when you place your order. Be sure to ask about our Wet Sample Discount when you place your product order! If you have any questions, or for larger quantity sample requests, please contact our Literature Department at 1-800-359-6614.

Most of our literature is available online (downloadable PDF files are available here) or can be mailed out through our Literature Department:
  • Backer Rod and Sealant Tapes
  • Caulking and Chinking Color Cards
  • Interior and Exterior Finish Color Charts and Wet Samples
  • Tool Literature

Prices Although we make every effort to insure that our prices are current, our prices are subject to change without notice. For shipping charges, click here.

Printing Errors
Errors that appear in our catalog and web site are subject to correction. Changes to products either in design, description, or availability are beyond our control. Thank you for your understanding.

Product Symbols

 Custom Orders
Products that are custom made or depending on quantity or availability are considered custom orders. Items with this symbol are non-returnable and subject to 2-3 or 4-6 weeks for delivery.
Ground Only
Due to shipping restrictions, some products can only be shipped by ground delivery. Next Day, Second Day, or Three Day Select is not available for products with this symbol.
Subject to UPS oversize charges based on size, not weight.
 Oversized Products
Some products are subject to UPS oversize charges based on size, not weight. The Oversized symbol marks these particular products for quick identification.
Restricted Sales
Products that are restricted for sale or shipment to specific states and/or countries are marked with the Restricted Sales symbol. Please refer to the details near the product description.
Certain products may not be sold or shipped to SCAQMD (South Coast Air Quality Management District) Region of California. The counties affected by the SCAQMD regulations are: Los Angeles County, Orange County, Riverside County, and San Bernardino County.
Special Orders
Certain products are non stock items and are considered Special Orders. These products are available within a minimum of 1-3 weeks. Returned Special Order products are subject to a 15% restocking fee and a $25.00 handling charge.


Product Warranties
All product warranties are offered through the manufacturer.


Shipping
We ship daily by UPS and Spee-Dee. International Orders Welcome!!

Orders are shipped from our distribution centers located in Indiana, Minnesota, Montana, and Tennessee. Our shipping charges are simply what is dictated by the carrier. UPS discounts are built into orders over 200 lbs., and those discounts will be automatically passed on to our customers. We strive to ship items the same day. Orders are processed in the order they are received.
COD Charge is $9.00 per order.
Handling Fee on all orders valued over $100.00 is $5.00 per order.
Call-tag surcharge $10.00
Wire-Transfer Fee for international orders $35.00

Free shipping to commercial addresses on Sashco Drop Ship orders of 1,000 lbs. or more. 7-10 day delivery time. $5.00 fuel surcharge on all Sashco orders of 1,000 lbs or more. $72.50 fee for Drop Ship orders to residential addresses that go by truckline.

All Canadian orders will be shipped via US Mail due to unknown costs through Canadian customs.

All mail to Alaska will be sent Priority Mail unless specified by the customer.
Other options are Express, Parcel Post, or Media Mail. Express Mail costs approximately 3 times more than Parcel Post. Parcel Post or Media Mail can take 3-6 weeks to arrive.

Lost or Short Shipments
If an incomplete shipment is received, please wait an additional 2 days before notifying SLHS (shipments have been known to be separated and delayed by the carrier). If you have not received your shipment within 3-5 days, we will gladly send a tracer to locate the lost parcel.

Damaged Shipments
Schroeder Log Home Supply is not responsible for damaged or lost merchandise after it is delivered to or picked up by the carrier. Before accepting any shipment from a carrier, inspect it for external/internal damage, and report any damage to the carrier’s agent within 24 hours. Follow the carrier’s instructions. Then, report any damage to SLHS. We will work with you on ways to resolve the problem. Do not return any merchandise to us without authorization from SLHS.

Shipping FAQ
Can you tell me when my order went out?
We strive to get items shipped out the same day to minimize any delays. Orders are processed in the order that they are received and in 90% of the cases, they go out the same day.
How long will it take before I receive my order?
Click for Spee-Dee and UPS shipping times. Once we deliver items to the carriers, delivery is on their time table.
Why are my shipping costs different every time I order? Especially when I am ordering the same products. We have shipping warehouses in Indiana, Minnesota, Montana, and Tennessee. Depending on the amount of inventory available, products may need to come from any number of our warehouses in order to complete your order. Because time is usually the more important issue, we ship products from where they are currently in stock. If shipping costs are more important, please ask us to ship all products at the same time from the closest warehouse.
I haven't received all of the products that I ordered, could you tell me why?
Your order may be arriving from multiple warehouses. If an incomplete shipment is received, please notify SLHS after 3 days (shipments have been known to be separated and delayed by the carrier). If necessary, we will gladly send a tracer to locate the lost parcel. Please understand that SLHS will only be responsible for claims received within 10 days of the shipment date.
My order was damaged during shipping. What should I do?
Schroeder Log Home Supply is not responsible for damaged or lost merchandise after it is delivered to or picked up by the carrier. Before accepting any shipment from a carrier, inspect it for external/internal damage, and report any damage to the carrier’s agent. Follow the carrier’s instructions. Then, report any damage to SLHS. We will work with you on ways to resolve the problem. Do not return any merchandise to us without authorization from SLHS.
I was sent products that I did not order. What should I do?
Please notify us immediately - 1-800-359-6614. We will pay for the return shipping of incorrect products.
I would like to return some products that I ordered. What should I do?
See Returns.
Do you keep records of everything I have purchased?
Our accounting software allows us to go back 5 years.


Returns
Prior authorization from Schroeder Log Home Supply, Inc. must be received before returning any merchandise. All returned items must be in new and saleable condition. There is a 15% restocking charge on returned merchandise after 30 days. Returns must be requested within 30 days and must be delivered within 60 days (returns will not be accepted after 60 days). When products are returned, please indicate whether you want credit on your account, your credit card, or returned in the form of a check. If the product was originally purchased with your credit card, according to the law, it must be returned to the credit card. All Special Orders will have an automatic restocking fee regardless of purchase - less 15% plus $25.00 handling. Custom Orders are non-returnable.